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Director of Immigration Services

Wailian Group is a multi-purpose organization created to foster international commercial, investment, educational and cultural opportunities for people who are immigrating to the other country.  They have partnered with My Job Tank, Inc. to identify a skilled and experienced Director of Immigration Services to join their Hong Kong team. This role is responsible for maintaining effective customer service for all immigrates. If you (or anyone you may know) enjoy a fast-paced working environment, ready to make an impact and work for an organization with a long-time reputation as a company that provides a high-level of services, please forward a copy of your resume and one of our Career Consultants will contact you with more details.

 

JOB RESPONSIBILITIES

  • Understands the potential problems and solutions that a people want to immigrate might face
  • Providing immigrating solutions to client
  • Manage the Wailian H.K office and provide training to Customer services reps
  • Coaches Customer Service Team to achieve high customer satisfaction
  • Leading the customer services team to respond the customer inquiries and problem solving in a professional and effective fashion
  • Conduct regular performance reviews and one-on-one meetings with direct reports to evaluate performance against.
  • Assembles detailed and timely reports according to customer specifications
  • Performs other related duties as assigned

 

QUALIFICATIONS

  • Bachelor’s Degree is required
  • Fluent in Mandarin and English
  • Understanding the policies regards to immigration.
  • Over 5 years of proven success in leading, building and managing customer service teams
  • Exceptional interpersonal and communication skills
  • Ability to build rapport with coworkers and clients
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