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Product Specialist

The hiring company is a major American automaker, energy storage company, and solar panel manufacturer. They are hiring several Product Specialists to join their offices in China. 

Location Options: Beijing, Shanghai, Guangzhou, Shenzhen, Hangzhou, Chengdu, Xi'an, Tianjin, Wuhan, Chongqing, Nanjing, Suzhou, Ningbo, Changsha, Qingdao, Xiamen, Foshan.

北京、上海、广州、深圳、杭州、成都、西安、天津、武汉、重庆、南京、苏州、宁波、长沙、青岛、厦门、佛山.

Product Specialist

Responsibilities:

  • Manage the customer’s experience in the most positive way. Welcome all walk in guests, answer questions and enthusiastically educate all customers and fans about the benefits of going electric, generally publicize going electric knowledge.
  • Through effective communication, identify future prospects, encourage customers to get behind the wheel of a product for themselves and provide an experience that future customer would highly recommend to friends and family.
  • Responsible for collecting qualified customer information, assist market events, explore customer needs, stimulate customer demand, cooperate with Owner Advisor to meet store’s sales target.
  • Provide high-quality service to existing owner community.
  • Help the company enthusiasts and future owners stay up to speed by promoting company’s updated news.
  • Employee must learn about the company and products related knowledge, keep up with industry trends and best practices
  • Pass internal testing including but not limited to training, drive skill test, in store test, Role play and related test, otherwise he or she will not be able to meet the full time employee’s requirement.
  • Communicate with the external clients and partners in a professional way, and also ensure effective communication and great cooperation with internal colleagues (Among same and different function/ store/region).
  • Assist customers with purchases of apparel and keep inventory full and neat (if applicable).
  • Other Responsibilities: Perform other related duties as assigned, based on the business need. 

Requirements:

  • Strong communication and customer service experience required.
  • Highly appreciate Company culture and value.
  • Exceptional self-management and self-learning ability.
  • Positive, enthusiastic and passionate about the changes in the personal transportation industry.
  • Ability to understand and convey business issues and technical concepts.
  • Strong sense of team mentality and reliability.
  • Ability to work evenings and weekends in retail environment. Retail, industry and key account sales experience preferred.
  • Valid driver’s license with a clean driving history and proficient driving skills.

 

产品专员

岗位职责:

  • 保证最积极的客户体验:接待所有进店客人,回答问题,热情的为客户和粉丝介绍电动汽车的优点,普及电动车知识
  • 通过良好的沟通,明确品牌的发展前景并鼓励顾客试驾,通过试驾发现驾驶的乐趣,并通过提供良好的客户体验使潜在客户向亲朋好友宣传本品牌
  • 收集潜在客户,参加市场活动,探索客户购买需求、激发客户需求,配合销售主管完成门店的销售目标
  • 对现有车主提供高质量客户服务
  • 沟通最新公司讯息,帮助品牌爱好者及未来车主更好的了解公司动态
  • 认真学习了解公司及产品的相关知识,及时了解更新行业发展和最佳实践
  • 通过公司安排的内部测试,包括但不限于 课程培训及测试、驾驶技术测试、店内测试、角色扮演等,以达到正式员工的标准和要求
  • 和外部客户、外部人员,保持清晰、准确、职业、礼貌的沟通, 和内部同事保持良好的沟通和团队协作(包括同部门、跨部门;同门店、跨门店;同地区、跨地区之间)
  • 协助客户购买精品,保持库存充足和整洁(如适用)
  • 其他职责:根据业务发展需要,完成管理层指定的其他工作

薪资:

  • 底薪:¥7,000 - 10,000
  • 提成
  • 股票
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